XtraCare Terms And Conditions

This section details the terms, conditions and exclusions of this Policy:

1. The Warranty is applicable to the vehicle as identified in the Warranty form. The warranty does not apply to vehicles used in any sort of competitions or racing or which are used for hire or gain.

2. Cover applies within the U.A.E

3. The Company’s Obligation under this Warranty will be binding for the period denoted on the Warranty commencing validity at the date of sale of the vehicle or on expiry of any remaining portion of the manufacturer’s Warranty.

4. The Company shall be under no obligation under this Warranty unless the vehicle has been serviced in accordance with the manufacturer’s recommended service schedule. There is a maximum allowance of 1000kms and/or 15 days, on either side of the date/mileage stipulated for the various service recommendations.

5. Authority to dismantle any part or parts to investigate the cause of breakdown must be given by the Vehicle Owner. On approval of the claim this cost will be treated as part of the claim, subject to the Warranty’s maximum liability, however if after investigation it is found that the claim is rejected, the company has no liability on the claim and the cost of the investigation must be born by the Warranty Holder.

6. The Company reserves the right to subject the vehicle and/or damaged parts to expert assessment and the decision of the appointed assessor shall be final and binding on both parties.

7. All repair costs for authorised claims should be in accordance with the manufacturer’s recommendations for the part costs and labour times.

8. The administrator reserves the right to replace or repair parts by the most cost effective and efficient means possible and each claim will be dealt with on a claim by claim basis.

9. The Vehicle Owner cannot cancel this policy.

10. The Company shall be released from all liabilities and obligation under this Warranty, if terms & conditions of the Warranty are not complied with.

11. Servicing requirements are as per manufacturer recommendations for each vehicle and are regional specific. The appropriate stamp in the service book should be completed and copies of relevant service invoices may be required in the event of a claim. We allow 1000kms or 15 days either side of the stipulated mileage or time permitted.

Exclustions

The Company shall not be liable for any Claims arising thereby or indirectly caused or contributed by or in consequence of a loss;

1. (a) Occurring during the warranty or warranty period of any manufacturers or the dealer’s excess period (if any) or where faults have developed during such period prior to the commencement of the policy (provided they were evident at that time) and which have not been completely rectified.

(b) Resulting from any modification to the vehicle or the substitution of components by nonstandard components or equipment not approved by the manufacturer of the vehicle.

(c) If the mileometer has been altered or disconnected or inoperative resulting in the misrepresentation of the vehicle’s actual mileage.

(d) Caused by or arising from:
(e) Involving components subject to recall or repair or replacement by the manufacturer or attributable to a manufacturer’s design defect.

(f) Directly or indirectly caused by or arising out of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, riot, civil commotion, strikes, lockout, confiscation or detention by customs or other officials or authorities, malicious intent or vandalism.

2. Any ancillary components or equipment not listed under the “What is Covered” section.

3. Mechanical breakdown due to lack of fuel, antifreeze, hydraulic fluids, grease or oils.

4. Investigatory or remedial work commenced before authorisation by the administrator.

5. Costs incurred in routine servicing or repairs.

6. Any parts, which have not failed but have been reported as requiring replacement during routine servicing and/or repairs or at the time of when a policy repair is in progress.

7. Liability, which attaches to the maintenance policy holder by virtue of an agreement but which would not have attached in the absence of such agreement.

8. Any vehicle owned by a garage or its associated companies or by the proprietor of such garage or associated companies or by an employee or relative of such proprietor or component breakage occurring whilst the vehicle is in the custody or control of such persons.

9. Any liability for death, bodily injury or loss of or damage to property other than the covered components or loss of use or any consequential loss of whatsoever nature.

10. Non-compliance with the conditions relating to the servicing of the vehicle.

11. Any faults of defects deemed to have been present at the time of policy inception.

12. The cost of any servicing or service items.